Refunds And Returns Policy
Please note, that all digital codes (keys) and links (gifts) are unique items that can only be used once, that is why they are NOT a subject of a refund or return. If you wish to cancel your order before your order has been sent, please contact us immediately and we will refund you in full without delay. We guarantee that all our keys and gifts are 100% valid. However, if you happen to have any difficulties while activating them, please contact us and together we will solve your problems as soon as possible. We can take back the item you bought from us solely when it is still not redeemed and if are able to resell it. We can give you your money back only after we receive a confirmation from another customer.
Physical games may be returned for a full refund within 30 days after shipment only if the game is unopened and is still sealed in it’s original packaging. In the off chance that any product(s) arrive damaged, a replacement will be issued at no additional cost to the customer. Once the package has been opened, no returns of any kind will be accepted.
Other Physical Products
Other physical products can be returned within 30 days of purchase for a partial or full refund depending on the reason for the return. If the return is a result of Game Cheap error, we’ll cover the return shipping. If not, however, the buyer is responible for return shipping. In this case, Game Cheap will provide the shipping label and the shipping fees will be deducted from your final refund amount.